Some trainers use actors to provide role plays. We like to give participants hands on experience. The delegates on our Effective Communication workshop on February 23rd provided two fascinating scenarios of how to deal with difficult behaviours. The key learning for them was:
|Do more of||Avoid|
It is always good to hear how learning has been applied to achieve success. One delegate described how, based on our earlier training, she had improved communication with her team by having weekly one-to-ones, making them feel relaxed and comfortable; and by actively listening to them, got open and honest discussion. This has increased sharing of information, resolved issues before they occur; and improved working relationships. This in turn has led to increased productivity and job satisfaction, and reduced stress. All of which was achieved by better communication that costs nothing. It pays to talk.