Supervisor’s Toolkit – Modules

'If a man's only tool is a hammer, he tends to treat everything  as a nail' Abraham Maslow

Back to Supervisor's Toolkit main page.

A selection is given here of the most popular modules, but others can be used.

DEFINING THE SUPERVISOR

Understanding your own role and your commitment to it

  • Introduction
  • Role of training and setting a contract
  • Reviewing roles and responsibilities
  • Leadership in supervision
  • Identifying the concerns
  • Taking responsibility
  • Self assessment

MAKING THE BEST USE OF TIME

Making the best use of time and planning your own and the team’s work

  • Attitudes to time
  • Effective versus efficient
  • Prioritising
  • Objective setting and targets
  • Planning techniques
  • Improving productivity

ONE TO ONES

Dealing with situations in a more formal meeting, and ensuring these situations are handled correctly

  • Interviewing
  • Briefings
  • Return to work
  • Grievance
  • Exit interviews

MANAGING PERFORMANCE

Ensuring maximum potential from the team

  • Implementing systems to monitor progress and identify variances
  • Giving and receiving feedback
  • Improving performance
  • Maintaining up to date information
  • Recording outcomes

ONE TO ONES

Dealing with situations in a more formal meeting, and ensuring these situations are handled correctly

  • Interviewing
  • Briefings
  • Return to work
  • Grievance
  • Exit interviews

IT PAYS TO TALK

Communication is the key skill to dealing with people

  • Understanding the communication cycle
  • Effective listening
  • Barriers and how to overcome them
  • Communicating with impact
  • Giving instructions/showing how

MAINTAINING AN EFFECTIVE TEAM

Recognising the impact behaviours have on the team’s productivity

  • What makes an ideal team
  • Selection and recruitment
  • Identifying skills
  • Barriers to team building
  • Motivating to perform

DEALING WITH DIFFICULT PEOPLE

Handling the difficult situations that can arise

  • Being assertive
  • Why people behave the way they do
  • Diversity
  • Conflict resolution
  • Anger management

MANAGING DISCIPLINE

Understanding the disciplinary process and your role in it

  • Nipping it in the bud
  • Awareness of the law and your responsibility
  • Review of the process
  • Putting it into practice

MAINTAINING AN EFFECTIVE TEAM

Recognising the impact behaviours have on the team’s productivity

  • What makes an ideal team
  • Selection and recruitment
  • Identifying skills
  • Barriers to team building
  • Motivating to perform