Using Emotional Intelligence in Conflict Situations

Date(s) - 31 Jul 2020 9:30 AM - 10:30 AM

On-Line Meeting (click for address & map

For more detail contact:
Rosie Barfoot on 01305 261540 or email here

This free virtual workshop looks at the importance of emotional intelligence (EI); and how you can use it in conflict situations. When used well, the impact can be more effective resolution and greater well-being. EI comes from the inside out, so we can’t chase it and we can’t buy it. However, we can train ourselves and grow the “muscles” that enable our best selves. By having a greater understanding of what emotional intelligence is, we can use it to our advantage.

The workshop is practical and participative and the aim is that you will:

  • Have a greater understanding of what emotional intelligence is.
  • Be able to use it to good effect in situations you face.

Emotional Intelligence

Emotional intelligence is the ability to understand and manage your own emotions, and those of the people around you. People with a high degree of EI know what they’re feeling, what their emotions mean, and how these emotions can affect other people. These are vital skills to have for both interpersonal and intrapersonal relationships.

In the modern workplace, a person’s EI is often more important than IQ, as leaders have to influence, inspire, and encourage growth in knowledge workers. Unfortunately the current circumstances conspire to hinder this as many are isolated and suffering from pandemic fatigue. The pressures of work also require people to maintain a greater mental resilience and well-being. Conflicts can arise and spread rapidly through digital technology. Having the mental muscle to understand and utilise our emotions to good effect provides a greater chance of successful outcomes.


You are invited to a Zoom meeting on July 31, 2020 09:30 AM London

Register in advance for this meeting. After registering, you will receive a confirmation email containing information about joining the meeting.



To check availability and secure your place contact:
Ken Barfoot on 01305 261540 or email here

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