Date(s) - 25 Mar 2021 2:00 PM - 3:30 PM
For more detail contact:
Rosie Barfoot on 01305 261540 or email here
Coping with confrontation is extremely difficult for some people. The word conflict can have negative connotations in every language across the world. Some people seem to seek it out whilst others will do anything to avoid it. Yet confrontation can be a positive thing. It can be seen, not as a ‘war’, but a dance
This virtual workshop creates a greater understanding of the steps to take to cope with confrontation in a more confident and assertive way, so you can gain the positive outcomes you need. You will learn how to create greater rapport and trust using a variety of techniques.
By the end of the 90-minute workshop you will be able to:
- Deal more confidently and assertively with unacceptable behaviours.
- Develop the steps for coping with confrontation.
Our very earliest experiences and beyond determine how we communicate. There is a pattern of interactions that builds up our view of the world, how we perceive others; and therefore communicate. Effective conversations build relationships in any situation.
Assertiveness is important at work, as well as in our personal lives. The skills we need to manage people are very different to those required to manage processes and machines. Despite being called the ‘soft’ skills, dealing with emotions, behaviours and attitudes can be hard, whether they are your own or others.
This course will enable you to improve your ability to be assertive, increase your confidence for coping with confrontation, and thereby allow you to have more satisfactory interactions and relationships with others.
Content: 2 – 3.30pm
- Defining the issues of confrontation.
- 8 Steps to conflict resolution
- Action for change.
The investment is £55/ person and includes a post course summary and review. If you would like to build greater confidence in coping with confrontation: then please register here.
To check availability and secure your place contact:
Ken Barfoot on 01305 261540 or email here