Coping with Confrontation

Date(s) - 25 Mar 2021 until 25 Mar 2021 2:00 PM - 3:30 PM

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For more detail contact:
Rosie Barfoot on 01305 261540 or email here

Many people tell us that coping with confrontation is extremely difficult. Conflict has negative connotations across the world and in every language. Some people seem to seek it out whilst others will do anything to avoid it.  Yet confrontation can be a positive thing.

This virtual workshop creates a greater understanding of why people behave the way they do and how you can use this knowledge to gain the positive outcomes you need. You will learn how to create greater rapport and trust using a variety of techniques.


By the end of the 90-minute workshop you will be able to:

  • Deal more confidently and assertively with unacceptable behaviours.
  • Have a basic understanding of why we behave the way we do and how to manage that.
  • Develop techniques for coping with confrontation and maintain personal energy.

Our very earliest experiences and beyond determine how we communicate. There is a pattern of interactions that builds up our view of the world, how we perceive others; and therefore communicate with them. You need to communicate effectively in any situation as relationships are built on conversations.

Assertiveness is important at work, as well as in our personal lives. The skills we need to manage people are very different to those required to manage processes and machines.  Despite being called the ‘soft’ skills, dealing with emotions, behaviours and attitudes can be hard, whether they are your own or others.

This course will enable you to improve your ability to be assertive, increase your confidence for coping with confrontation, and thereby allow you to have more satisfactory interactions and relationships with others.

Content: 2 – 3.30pm

  • Defining confrontation.
  • Why we behave the way we do.
  • Coping with confrontation assertively.
  • Action for change.

The investment is £55/ person and includes a post course summary and review. If you would like to build greater confidence in coping with confrontation: then please register here.

To check availability and secure your place contact:
Ken Barfoot on 01305 261540 or email here

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