Supervisor’s Toolkit – Modules
'If a man's only tool is a hammer, he tends to treat everything as a nail' Abraham Maslow
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A selection is given here of the most popular modules, but others can be used.
DEFINING THE SUPERVISOR
Understanding your own role and your commitment to it
- Introduction
- Role of training and setting a contract
- Reviewing roles and responsibilities
- Leadership in supervision
- Identifying the concerns
- Taking responsibility
- Self assessment
MAKING THE BEST USE OF TIME
Making the best use of time and planning your own and the team’s work
- Attitudes to time
- Effective versus efficient
- Prioritising
- Objective setting and targets
- Planning techniques
- Improving productivity
ONE TO ONES
Dealing with situations in a more formal meeting, and ensuring these situations are handled correctly
- Interviewing
- Briefings
- Return to work
- Grievance
- Exit interviews
MANAGING PERFORMANCE
Ensuring maximum potential from the team
- Implementing systems to monitor progress and identify variances
- Giving and receiving feedback
- Improving performance
- Maintaining up to date information
- Recording outcomes
ONE TO ONES
Dealing with situations in a more formal meeting, and ensuring these situations are handled correctly
- Interviewing
- Briefings
- Return to work
- Grievance
- Exit interviews
IT PAYS TO TALK
Communication is the key skill to dealing with people
- Understanding the communication cycle
- Effective listening
- Barriers and how to overcome them
- Communicating with impact
- Giving instructions/showing how
MAINTAINING AN EFFECTIVE TEAM
Recognising the impact behaviours have on the team’s productivity
- What makes an ideal team
- Selection and recruitment
- Identifying skills
- Barriers to team building
- Motivating to perform
DEALING WITH DIFFICULT PEOPLE
Handling the difficult situations that can arise
- Being assertive
- Why people behave the way they do
- Diversity
- Conflict resolution
- Anger management
MANAGING DISCIPLINE
Understanding the disciplinary process and your role in it
- Nipping it in the bud
- Awareness of the law and your responsibility
- Review of the process
- Putting it into practice
MAINTAINING AN EFFECTIVE TEAM
Recognising the impact behaviours have on the team’s productivity
- What makes an ideal team
- Selection and recruitment
- Identifying skills
- Barriers to team building
- Motivating to perform