Managing Difficult Behaviours

Date/Time:
Date(s) - 31 Jul 2019 10:00 AM - 2:00 PM

Location:
(click for address & map

To check availability and secure your place contact:
Ken Barfoot on 01305 261540 or email here

Many people tell us that doing the job is easy, but managing difficult behaviours is what makes it hard. If relationships are built on conversations, then you need to communicate effectively in any situation. These two bespoke workshops are designed to create a greater understanding of why we behave the way we do and how you can use this knowledge to gain the positive outcomes you need. You will learn how to create greater rapport and trust in your team using a variety of techniques.

Assertiveness is important for any manager, as well as in our personal lives. The skills we need to manage people are very different to those required to manage processes and machines.  Despite being called the ‘soft’ skills, dealing with emotions, behaviours and attitudes can be hard, whether they are your own or others.

This course will enable you to improve your ability to be assertive, increase your confidence and the control you have over situations, thereby allowing you to have more satisfactory interactions and relationships with others. It will explore why we find difficult behaviours problematical and how we may contribute to the difficulty.

Objectives

By the end of the two half day workshops you will be able to:

  • Deal more confidently and assertively with unacceptable behaviours.
  • Have a basic understanding of why we behave the way we do and how to manage that.
  • Gain positive outcomes – get to win-win.
  • Develop techniques to keep control of the situation and maintain personal energy.

Content: 10-2pm

Session 1

  • Introduction – setting expectations.
  • Defining difficult behaviours.
  • Why we behave the way we do.
  • Being assertive.
  • Action for change.

Session 2

  • Review.
  • Defining the challenges.
  • SCARF around the Chimp.
  • Managing conflict resolution.
  • Action for change.

If you would like to find out how this course can be designed to meet your specific needs: then please contact us

To check availability and secure your place contact:
Ken Barfoot on 01305 261540 or email here