Supervisor’s Toolkit – Modules

‘If a man’s only tool is a hammer, he tends to treat everything  as a nail’ Abraham Maslow

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A selection is given here of the most popular modules, but others can be used.
DEFINING THE SUPERVISOR

Understanding your own role and your commitment to it

  • Introduction
  • Role of training and setting a contract
  • Reviewing roles and responsibilities
  • Leadership in supervision
  • Identifying the concerns
  • Taking responsibility
  • Self assessment
IT PAYS TO TALK

Communication is the key skill to dealing with people

  • Understanding the communication cycle
  • Effective listening
  • Barriers and how to overcome them
  • Communicating with impact
  • Giving instructions/showing how
MAKING THE BEST USE OF TIME

Making the best use of time and planning your own and the team’s work

  • Attitudes to time
  • Effective versus efficient
  • Prioritising
  • Objective setting and targets
  • Planning techniques
  • Improving productivity
MAINTAINING AN EFFECTIVE TEAM

Recognising the impact behaviours have on the team’s productivity

  • What makes an ideal team
  • Selection and recruitment
  • Identifying skills
  • Barriers to team building
  • Motivating to perform
ONE TO ONES

Dealing with situations in a more formal meeting, and ensuring these situations are handled correctly

  • Interviewing
  • Briefings
  • Return to work
  • Grievance
  • Exit interviews
DEALING WITH DIFFICULT PEOPLE

Handling the difficult situations that can arise

  • Being assertive
  • Why people behave the way they do
  • Diversity
  • Conflict resolution
  • Anger management
MANAGING PERFORMANCE

Ensuring maximum potential from the team

  • Implementing systems to monitor progress and identify variances
  • Giving and receiving feedback
  • Improving performance
  • Maintaining up to date information
  • Recording outcomes
MANAGING DISCIPLINE

Understanding the disciplinary process and your role in it

  • Nipping it in the bud
  • Awareness of the law and your responsibility
  • Review of the process
  • Putting it into practice
SOLUTIONS NOT PROBLEMS

Developing a systematic approach to problem solving, encouraging initiative and implementing change. This is also an opportunity to review learning and changes to make as a result of this series

  • Defining the problem
  • Using your initiative
  • Attitudes to change
  • Planning and implementing change
  • Review of the actions and changes to implement
Review 1-2 months after completion (half day)

A round table review session to outline the changes they have made during their work based assignment, and the impact that has had. It is also an opportunity to evaluate the training.

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