Some trainers use actors to provide role plays. We like to give participants hands on experience. The delegates on our Effective Communication workshop on February 23rd provided two fascinating scenarios of how to deal with difficult behaviours. The key learning for them was:

Do more of
Avoid

Plan and prepare before going into the situation
Set expectations or ground [...]

Tuesday 9th March 6.30 – 8 pm at The Centre for Health & Wellbeing, Weymouth

Rosie Barfoot is giving a short workshop to help you build your confidence. This is a charity event.
Lack of self-esteem, negative thinking, or fear of change often prevent people from trying to achieve their dream, or even accepting that it is [...]

You wouldn’t think of asking your team to do the job without providing them with the best tools for the task. The ‘tools’ needed to manage people are very different to those needed to do the job. For some reason, people skills are called the soft skills, and yet they can be extremely hard to [...]

Award your managers with the essential skill to increase performance. The Institute of Leadership and Management Level 3 Award in Workplace Coaching for Team Leaders and First Line Managers (takes nearly as long to say as to deliver) provides a great way to increase your team’s skills and gain self development for your managers.
A recent [...]

‘The task of managing and leading people is much more akin to being the conductor of an orchestra….’ John Harvey Jones
 Watching a conductor working is a fascinating sight and can give valuable lessons for running a business. With just a tiny baton and the slightest of movements, (s)he manages the performance of a large number [...]