Some trainers use actors to provide role plays. We like to give participants hands on experience. The delegates on our Effective Communication workshop on February 23rd provided two fascinating scenarios of how to deal with difficult behaviours. The key learning for them was:

Do more of
Avoid

Plan and prepare before going into the situation
Set expectations or ground [...]

What do Genghis Khan, Lawrence of Arabia, Martin Luther King, Nelson Mandela, Allan Leighton and Sir Richard Branson have in common?
They were/are all successful leaders, but with very different leadership styles. They all had a strong determination to deliver. They have all had impact in their time.
A recent interim report by the Chartered Institute of [...]